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Delivery Information

  • All member orders include our Australia Post standard delivery service at no additional cost
  • All non-member orders are delivered using our Australia Post standard service for $10 flat rate
  • Priority express delivery is available for all orders and calculated during checkout
  • You will receive an email tracking notification when your order has left our warehouse. Track your order by following the instructions within your email
  • Only eligible customers using Australia Post's Safe Drop service may authorise packages to be left unattended. Learn more on Safe Drop
  • Express deliveries via StarTrack Premium may not be left unattended

Christmas Delivery Cut Offs

State Standard Post
NSW Sunday, 17th December
ACT Sunday, 17th December
VIC Sunday, 17th December
QLD Sunday, 17th December
SA Sunday, 17th December
WA Wednesday, 13th December
TAS Sunday, 17th December
NT Wednesday, 13th December

Delivery Times

Please refer to the table below to find your regions estimated delivery time (business days)

NSW & ACT Standard Post Express Delivery
Sydney Metro 5-9 days 3-4 days
NSW County 9-11 days 5-7 days
Canberra 5-9 days 3-4 days
VIC Standard Post Express Delivery
Melbourne Metro 5-9 days 3-4 days
VIC County 9-11 days 5-7 days
SA Standard Post Express Delivery
Adelaide Metro 4-8 days 3-4 days
SA County 8-11 days 5-7 days
QLD Standard Post Express Delivery
Brisbane Metro 6-10 days 3-5 days
QLD County 10-12 days 4-6 days
QLD Remote (far nth) 10-15 days 7-10 days
WA Standard Post Express Delivery
Perth Metro 8-12 days 5-7 days
WA County 12-14 days 5-7 days
WA Remote 13-15 days 6-8 days
NT Standard Post Express Delivery
Darwin Metro 6-10 days 3-5 days
NT Remote 14-15 days 4-6 days
TAS Standard Post Express Delivery
Tasmania Metro 6-10 days 3-5 days
TAS Remote 14-18 days 5-7 days


* Australia Post standard deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.

Please Contact us should you have any queries about the status of your order.

Delivery FAQs

Who will be delivering my wine?

Unless otherwise specified, your delivery will be sent via Australia Post. Should you elect to have your order delivered via our Express delivery service, your order will be delivered via StarTrack Premium.

Do you charge for freight?

For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via StarTrack Premium and is calculated at checkout. Guests are charged a flat rate of $10 for standard Australia post deliveries.

Can I request that my wine be left at my premises?

Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.

By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.

Express deliveries via StarTrack Premium may not be left unattended.

Can I request a specific delivery time?

Our Australia Post and StarTrack Premium services do not provide date or time specific deliveries.
If your delivery is via Australia Post and your address is unattended and you have not requested Safe Drop, Australia Post will leave a calling card so you can collect your order from the local Post Office at your convenience.
If your delivery is via StarTrack Premium and your address is unattended, StarTrack Premium will leave a calling card so you can collect your order from the local Post Office at your convenience.

Not all of my wine has arrived — where is the rest of my delivery?

Firstly, apologies for any inconvenience. Please Contact us so we can find out where your missing cases are.

Is there any freight surcharge?

For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via StarTrack Premium. Guests are charged a flat rate of $10 for standard Australia post delivery.